top of page

SHIPPING TERMS

We aim to dispatch all in-stock orders via Australia Post within 1–2 business days (Monday to Friday, excluding public holidays) after your order has been placed and payment has been received.

​

Standard Shipping costs are calculated automatically at checkout based on the delivery postcode and the total weight of your order.

 

NSW: (2 - 5 business days)

ACT + VIC: (2 - 7 business days)

QLD + SA: (4 - 7 business days)

TAS + WA + NT: (5 - 15 business days)​

 

Express Shipping is available in most areas within Australia. Costs are calculated automatically at checkout based on the delivery postcode and the total weight of your order.

 

NSW: (2 - 4 business days)

ACT + VIC: (2 - 4 business days)

QLD + SA: (2 - 6 business days)

TAS + WA + NT: (2 - 6 business days)​

​​

Delivery timeframes are estimates only and may vary due to Australia Post delays, peak periods, weather events or other circumstances beyond our control.

​

As we are located in the Hunter Valley, NSW (regional Australia), we are outside Australia Post's Express Post next-business-day delivery network. While Express Post is the fastest available shipping option, overnight or next business day delivery cannot be guaranteed.

​​​

Free local pickup is available for customers in Greta and surrounding areas. Collection is by appointment during our available pickup times.


​
CHRISTMAS DELIVERY DATES:
Please place your order by the dates below to give your parcel the best chance of arriving before Christmas.
​
Standard Shipping: TBA
Express Shipping: TBA

Image by Michelle Bonkosky
Christmas Presents

RETURNS

If you wish to modify your order before it is dispatched, please contact us as soon as possible on 0419 835 158 or email us at admin@tgchristmas.com.au. Modifications are limited to exchanging items for products of equal or greater value. If the replacement item is of greater value, the purchaser must pay the difference in price before the order is dispatched. Once an order has been placed, it cannot be cancelled for a refund.

 

We accept returns for exchange in the event of a change of mind, provided the following conditions are met:

  • Items are returned in their original, unused and undamaged condition, including all original packaging and labels.

  • Return postage costs are the responsibility of the purchaser.

  • Jewellery items cannot be returned or exchanged due to hygiene reasons.

  • Gift Cards are non-refundable and cannot be redeemed or exchanged for cash.

  • Returns for exchange must be requested within 14 days of receiving your order.

  • Approved returns will be issued as store credit only, which does not expire.

  • All returns must be pre-approved by Tg Christmas. Unapproved returns will not be accepted.

​

If you receive a faulty, damaged or incorrect item, contact us within 48 hours of receiving your order by emailing admin@tgchristmas.com.au and include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item, the damage and the packaging (where applicable)

​​

If your return is approved, we will provide instructions for returning the item. The item must be returned within 14 calendar days of approval.

​

Once we have inspected the returned item, we will provide an appropriate remedy, which may include a replacement, store credit or refund, depending on the circumstances.

 

Original shipping costs are non-refundable.​

​

We reserve the right to refuse any return or exchange that does not comply with this Returns Policy.

​

This Returns Policy applies to physical products purchased from Tg Christmas only. Photo session bookings are subject to our Booking Cancellation, Refunds & Rescheduling Policy.

​

Nothing in this Returns Policy excludes or limits your rights under the Australian Consumer Law.

bottom of page